Locked out of your Mogul Deal Evaluator account or seeing errors at sign-in? Work through these fixes in order — they resolve the vast majority of problems.
Forgot your password
- Go to the password reset page (also linked from the sign-in screen).
- Enter the email address you registered with and submit.
- Open the reset email and follow its link to set a new password. If it doesn't arrive within a few minutes, check your spam or promotions folder.
Account not activated yet
New accounts must be activated from the email sent at registration. If you never received it, request a fresh one from the resend activation page. Activation links are unique to your email — always use the newest email.
Signed up with Google?
If you originally created your account with Sign in with Google, use that same button each time. Trying a password on a Google-created account (or the other way around) is a common cause of failed sign-ins. Make sure you pick the same Google address you signed up with.
Two-factor code problems
- Codes expire quickly — request a new one rather than retrying an old code.
- Check that the email inbox receiving codes is the one on your account, including spam folders.
Still stuck? Quick checklist
- Double-check the email address for typos — most "unknown account" errors are misspelled emails.
- Try a private/incognito window, or clear cookies for the site — a stale session can loop you back to the sign-in page.
- If your company uses a team account, confirm your invitation was accepted; invitations expire and can be re-sent by your team admin.
If none of this works, contact support using the box below — include the email address you're trying to sign in with (never include your password) and what you see on screen.
